DRIVE LEARNING EFFICIENCY WITH ARTIFICIAL INTELLIGENCE

Corporate learning is on the verge of a revolution - one that is entirely digital, driving learning into the flow of work. And the way your people learn is never the same. Learning technology you’ve been using may turn outdated.

Things you need to accomplish go bigger and bigger - needs analysis, new hire training, building new learning strategies, development plans and a lot more.

You need to have new strategies to sustain effectiveness. But what goes before that is time.

When you think about time, you might feel like hearing or seeing a warning “Your session is timed out” or “Your time’s up”  every time you start working on something important. Interruptions make time elusive, you hardly find it when you want it.

What you lose much is your time while this is what you need much to keep up with rapid constant change.

You can catch your elusive time with AI in your LMS

Artificial intelligence, through which you make machines think and work like humans, can help you manage your routine repetitive tasks. In fact, it does it all with much efficiency. AI enables you to accomplish your tasks faster saving you time to work on those areas that need human intervention or creativity.

An efficient helping hand for your training managers saving time for critical tasks

Your training managers work with learners data. They analyze it to make right training recommendations for future. Implementing AI in learning can support the process by giving relevant data they need to make decisions. It can also help them with suggestions on what will work and what will not.

Your managers can rely on AI to manage new hire training, attendance, tracking learners progress, communication and get time to analyze future training needs, build development plans and decide on effective training delivery methods.

An engaging intelligent assistance to your learners driving intuitive learning experience. 

You can deploy an AI-enabled intelligent assistant in your Learning Management System to help your learners gain time they spend waiting for answers from the peers, managers or admins. It can give instant answers to your learners queries and access to the resources they need.

As the intelligent assistant interacts with your learners, responding to their queries, it captures their interests and offers personal guidance. Your learners receive help before they seek it and feel like coming back for more.

An intelligent all time support to your LMS administrators for a smooth learning process across your organization

AI virtual assistant can be an intelligent guide to your administrators. It can handle many tasks like defining user roles, common queries of learners, offering feedback on the relevance of the new publications and help them take right decisions. It speeds up fixing issues avoiding distraction to the learning flow.

Standing as a bridge of communication between admins and other stakeholders, AI can deal with all the repetitive tasks making the entire enterprise learning process efficient and productive.

In the 1960's, artificial intelligence was in the domain of well-guarded supercomputers and data bunkers. Today, it is everywhere around us, and we interact with AI in some form when we are working, shopping, traveling, or relaxing at home.

Just a few years ago, the only way to develop sophisticated analytics and business intelligence was to spend vast sums on infrastructure and hire a gaggle of data scientists. Today, vendors supply those services and expertise to many customers, making it possible to solve big problems with a much smaller investment.

What most people ponder the science of artificial intelligence, they think of it as computers that think like humans, but that narrow definition overlooks the thousands of ways practical application of AI can assist us with mundane, repetitive tasks. We don’t know if computers will ever be able to imitate the neuro chemical processes that drive human thinking, but when we teach them to handle complex tasks, they provide immense value.

Virtualization and Customer Service Meet HR

Automated text and voice response systems have been with us for a very long time. We suffered the inflexibility of limited pre-programmed systems that couldn’t think at all but only responded to specific inputs. Even today we often come across systems whose most frequent answer is I didn’t quite get that. Please provide one of the following responses.

Now, with natural language processing and deep machine learning, our HR bots are getting much better at assisting us with everyday tasks that seem to eat up so much of our time. Instead of having to train ourselves on what machines can process, our computers learn to understand us.

When we bring these virtual helpers into our HR processes, we provide better, faster service to the people we serve, and at the same time, reduce administrative overhead. The same concept that made HR software a service delivered over the internet is now helping us spend less processing things and more time doing the thinking that machines can't

 Transform your HR process delivery with Chasma Lexy 

Artificial Intelligence as a Service

We have been enjoying software as a service (SaaS) for almost 20 years and cloud data storage and services for over ten. Infrastructure as a service (IaaS), and soon after, platform as a service (PaaS), has enabled innovators to develop and deliver new solutions weeks instead of years without having to worry about data storage, security, and service delivery – now provided by the platform service. New apps and micro services spring up every day.

Now, we have artificial intelligence as a service (AIaaS), where we can enjoy sophisticated analytics, cognitive computing, machine learning, and virtual personal assistants priced on a price per use basis with no investment beyond the devices we use to receive the services.

Freedom to Experiment with AI and Virtual Assistants

What this means for Learning and Development organizations is that we can deploy virtual assistants with minimal financial or operational risk. We can embed AI virtual assistants into our learning applications using standardized APIs and we can make them experts in handling many of the interactions with our internal and external customers. Here are a few examples:

• Answer questions about certifications and remind us of renewal due dates.
• Help employees find curated resources anywhere on your intranet or external cloud.
• Help learners manage their development plans with “next step” recommendations.

That’s just the beginning of what artificial intelligence personal assistant can do to improve your learner experience and the flow of information. It’s only going to get better.

When you manage a learning management system for multiple audiences inside and outside your company, things can get complicated — and no matter how user-friendly we make our software, our users must still point and click their way to the resources they need.

Your learners and their managers want a simple, user-friendly experience. When they don’t get it, they want help — right now. When it gets to be too much of a pain, they call you, your support staff, or your support vendor.

It can take twenty minutes or more for a staff member to refocus after a five-minutes support call.

If you outsource user support, it can eat up your budget. Support services can cost up to $55 per hour for each support agent, depending on your location. And how much time do you spend managing support vendor services? How much do you spend on support when it’s not being used?  

Are robots the answer to LMS user support?

Having LMS Chatbot that cater to our every whim is still in the future, but today we have cyber-assistants that can do many of the routine tasks that can take us away from critical work.

Cognitive computing can now be embedded in the systems and software we use in every aspect of our lives and is rapidly coming to our business software systems, using natural language processing to respond to typed or spoken commands and act as virtual assistants.

But before you hire a robot, you need to know what it can and can’t do for you. If you have had the same struggles we have with Alexa, Cortana, and Google Home, you know what we are talking about.

Right now, chatbots for learning can do this for you : 

• Handle troublesome but straightforward tasks like resetting a password — if you have defined the procedure.
• Find any training resource in your catalog or on your intranet — if you have indexed the content.
• Provide alerts and notifications you specify, like upcoming training and tasks. It can’t yet decide what you do and don’t want to be notified about.
• Suggest the next best training course in an individual learner’s development path – if you have trained it to know your development path structure and the individual’s training history.
• Search the Internet for a video course on active listening. The first time, you will get a much longer list than you want, but over time it will become more accurate.

Some LMS vendors are already working on developing virtual personal assistants for their products, but it may be some time before they are universally available. Many small technology innovators have already developed these virtual assistants and can deploy them in your software right now, and they will help you teach your chatbots what they need to know.

Seize The AI Opportunity

We hope we have given you a realistic idea of what chatbots and text bots can do for you right now and what they will do for you in the near future. Now that the technology is available, the hard work of adapting cognitive intelligence to our processes is well underway. Getting in on the ground floor now, you can get substantial cost savings, reduce your administrative overhead, and improve your learner experience.

Phenom eCloud is a comprehensive technology solutions provider committed to empowering businesses to overcome challenges, enhance their workforce capabilities, and achieve superior outcome